Set payment issues, such every bit declined or incomplete transactions

If you lot have issues paying for Google products, you lot might demand to fix a problem with your payments profile.

Find the consequence you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments centre, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you lot're using a desktop computer, try the transaction using the Google product'south website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Attempt signing in to an existing Google business relationship and placing the club over again.
    • Endeavour creating a new Google account if you lot don't already have i and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upwardly to appointment. If it isn't, update it in the Payments center.

"Unable to complete transaction. Delight utilise another course of payment."

Note: These steps also apply if yous meet the mistake bulletin "Your payment didn't go through. Please try a dissimilar payment method or try again later."

Try the following:

  1. Check to encounter if your payment method is up to engagement. If it isn't, update it in the Payments center, and so attempt your purchase again.
  2. Brand sure you have plenty money in your account for the purchase.
  3. If you're still having issues, contact your bank to see if in that location'south a problem with your business relationship.
  4. Endeavor making the purchase again with a different payment method.

"Your payment was declined due to an event with your account"

If yous see this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a petty more information to protect your account against fraud.
  • We need a picayune more information to comply with EU police force (European customers merely).

To fix the result, effort the post-obit:

  1. Go to the Payments center.
  2. Accept activeness on any errors or requests in the payments center.
    1. You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment information are upwards to date.

"Unable to process payment: Low bill of fare balance"

You might not have enough funds in your account to make the payment. Bank check your account balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your bill of fare was reported equally stolen. You must verify the carte before you tin utilise it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll find a temporary charge on your carte statement along with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the viii-digit code.

If you try to verify the payment method over again:

  1. Ostend which carte you desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to two days.
    • If more than than two days: Check your bill of fare statement. You lot should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Menu is grayed out & says "carte du jour is ineligible"

You tin can't use this card for this buy. Try to make the buy again with a different carte.

If the card you desire to utilize isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more well-nigh what to do if y'all temporarily or permanently closed your payments contour.

If you're withal having trouble, contact support.

Was this helpful?

How tin can we improve it?